Warranty Terms

Mirkoz Vending supplies businesses and organisations only (B2B). The statutory consumer warranty therefore does not apply. These warranty terms apply alongside our Terms and Conditions; in the event of any conflict, the latter prevail.

We warrant that every machine meets the quality requirements set by the original supplier or manufacturer. Any warranty terms they provide are transferred to you in full. We cannot remove limitations or exclusions they impose, but we will facilitate communication with the supplier where needed.

On top of the manufacturer's warranty, we provide our own commercial warranty on every machine:

• New machines: 1 year from delivery, covering parts and labour.
• Refurbished machines: 3 months from delivery, covering parts and labour.
• Individual parts and payment systems: 12 months from delivery.
• Out-of-warranty repairs: 6 months' warranty on the replaced part and the repair carried out.

The period that applies to your machine is stated on the quotation and the invoice.

The warranty covers any functional defect attributable to a fault in materials, manufacture or assembly under normal use, including:

• the cooling system and temperature control;
• the dispensing mechanisms (spirals, lifts, doors and drawers);
• the machine's electronics, lighting, displays and sensors;
• payment systems supplied and installed by us;
• the machine's software as supplied by us.

If a defect is covered by the warranty, we repair the machine or replace the defective part free of charge, including labour and travel within Belgium.

The warranty does not apply to damage or defects caused by:

• normal wear and tear and consumables (bulbs, fuses, filters, keys, seals);
• misuse, overloading, or use that departs from our guidelines and the manual;
• repairs, modifications or other interventions carried out by the customer or by third parties without our written consent;
• external causes: vandalism, theft or burglary, water damage, lightning strikes, power surges, fire or extreme ambient temperatures;
• an unsuitable environment or installation: temperatures below 5 degrees Celsius, humidity, an unstable or uneven floor, insufficient ventilation clearance or no earthed socket;
• inadequate maintenance or cleaning, or the use of aggressive cleaning products;
• cosmetic damage (scratches, dents) that does not affect operation, unless reported within 48 hours of delivery.

Any warranty claim also lapses where the damage results from failure to follow the user instructions and technical manuals supplied with every machine, or where the warranty seals have been broken or the serial number removed.

To make a warranty claim:

• Report a visible defect by registered letter within 72 hours of discovering it and no later than 10 days after delivery, as set out in our Terms and Conditions.
• Report a hidden defect in writing within one year of delivery. Complaints submitted after that period are no longer considered.
• For practical follow-up, the fastest route is info@mirkozvending.com or WhatsApp. State the machine type and serial number, give a brief description of the problem and, if possible, include a photo or video. This allows us to resolve many cases remotely.
• Keep your purchase invoice to hand; it serves as your proof of warranty.

We acknowledge every report within 2 working days and, where needed, schedule an intervention straight away.

Together with you, we choose the quickest and most sensible solution, in this order: repair on site, repair in our workshop, replacement of the part or of the machine.

During a lengthy repair of a machine under warranty, we look for a replacement unit wherever possible, so that your point of sale keeps running.

If you rent a machine, care comes included as standard: maintenance and repairs due to normal wear and tear are at our expense for the entire rental period.

Damage caused by misuse, vandalism or external causes falls outside that cover and is charged on. For rented machines, warranty and technical support are otherwise governed exclusively by the provisions of the rental agreement.

Questions about these warranty terms or about an ongoing warranty case?

Email info@mirkozvending.com — quote your invoice number and the machine's serial number, and we will help you right away.